Home News SP-SWCES Holds Sub-Committee Meeting On Case Management

SP-SWCES Holds Sub-Committee Meeting On Case Management

by kwameDoh
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SP-SWCES Holds Sub-Committee Meeting On Case Management

The Single Window Citizens Engagement Service (SWCES) a Unit under the Social Protection Directorate has organised its maiden meeting for the year on Case Management today, Wednesday 2nd November 2022 at Peduase in the Eastern Region.

The purpose of the meeting was to discuss overdue cases from 1st January 2019 to 14th September 2022.

It was also to solicit inputs for developing and implementing a referral pathway for case management.

The Single Window Citizens Engagement Service (SWCES) is a system that provides a single entry point for grievance redress management for significant Social Protection (SP) flagship interventions such as;

Livelihood Empowerment Against Poverty (LEAP) program, National Health Insurance Scheme (NHIS), Ghana School Feeding Program (GSFP), Labour Intensive Public Works (LIPW), Productive Inclusion, Education Capitation Grant, Ghana National Household Registry (GNHR) and non SP programmes for grievance redress.

In a welcome address delivered on behalf of the Chief Director of the Ministry of Gender, Children and Social Protection, Dr Afisah Zakariah, the Director of Ghana Productive Safety Net Project who also doubles as the Chairperson to the Sub-Committee, Mr Mawutor Ablo thanked the members for accepting to be part of the meeting

According to Mr Ablo the member’s services to the extremely poor and the vulnerable are needed more than ever in the country because they are the ones who are faced with challenges in our various societies.

He, therefore, cautioned the committee members to embrace themselves and be ready to address various cases since they are bound to come.

‘update yourselves on upcoming, pending and overdue cases and develop strategies you would come up with to redress such cases,’ he noted.

The Chairperson charged them to wait for the vulnerable, and address their cases so that they can also contribute their quota to the national development.

On her part, the Head of SWCES, Madam Naa DeDei Antie advised the committee members to work hard to achieve the said objectives at the end of the meeting.

Author: kwameDoh

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