When the most cherished and used data package known as Zone Bundle, had a brief suspension in April, it came as a shock to most Ghanaians, especially MTN users.
Following the incident, MTN Ghana disclosed to its loyal customers via a press statement that it was a directive from the National Communication Authority to establish market equilibrium.
In the midst of the above issues, MTN urged consumers to be patient and pledged to keep releasing new, reasonably priced data packages for the benefit of its consumers.
On May 5, 2023, the Zone bundle was brought back, but MTN broke its promise to release reasonably priced data packages and received mixed reviews from customers as a result. According to claims, the bundle is now costly and extremely pricey.
To air their complaints and disappointments, Ghanaians have turned to social media. Some throw blames at MTN for this hiccup while others blame the government.
“This is whack !!! If not this useless government why should data be so expensive knowing so well that post covid management introduces more online engagements which involve data, especially for students,” a Twitter user known as Fellow Ghanaians criticized.
The question of who is to blame is still unanswered.
Should we hold the National Communication Authority, MTN, or the government responsible for this?